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Returns & Exchanges

SHIPPING POLICY

Thank you for choosing Salt. for your kids shopping needs. This Shipping Policy outlines important information regarding the shipping and delivery of products purchased from our website. Please read this policy carefully before placing your order.

  1. Order Processing: a. Once your order is placed, we will process it within 3-5 business days. Please note that business days do not include weekends or public holidays. b. Order processing includes verification of payment, product availability, and packaging.

  2. Shipping Methods and Delivery Time: a. We offer various shipping methods to accommodate your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. b. Delivery times provided are estimated and may vary depending on the destination and shipping carrier's service.

  3. Shipping Costs: a. Shipping costs will be calculated based on the total weight of the package, destination, and selected shipping method. b. The shipping cost will be displayed during the checkout process before you confirm your order.

  4. Shipment Tracking: a. Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. b. You can also log in to your account on our website to track your order.

  5. Address Accuracy: a. It is essential to provide accurate and complete shipping information to ensure successful delivery. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete addresses provided by the customer. b. If you need to make any changes to your shipping address after placing the order, please contact our customer support team as soon as possible.

  6. Order Tracking and Delivery Issues: a. If you have any concerns about your order's tracking or delivery, please contact our customer support team. We will assist you in resolving any issues promptly.

  7. Lost or Damaged Packages: a. In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. b. We will work with the shipping carrier to initiate an investigation and provide you with a suitable resolution.

  8. Order Cancellation and Modifications: a. Once an order is placed, it cannot be canceled or modified. However, if you need to make changes, please contact our customer support team, and we will do our best to assist you.

  9. Holidays and Peak Seasons: a. During holidays and peak seasons, order processing and delivery times may be slightly longer due to high order volumes and potential carrier delays.

Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be posted on our website.

If you have any further questions or require additional assistance, please contact our customer support team. We are here to help you.

Last updated: 9.20.2023

RETURN & EXCHANGE POLICY

Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. In the event that you need to return or exchange a product, please carefully read and understand our Return and Exchange Policy outlined below.

  1. Eligibility for Returns and Exchanges: a. We accept returns and exchanges for products purchased directly from our website. b. To be eligible for a return or exchange, the product must be unworn, unwashed, and in its original condition, and in its original packaging. c. Certain products, such as perishable goods, intimate items, and gift cards, are non-returnable and non-exchangeable. Please check the product description for any specific return restrictions.

  2. Return and Exchange Process: a. If you wish to return or exchange a product, please contact our customer support team within 10 days of receiving your order to initiate the process. b. Our customer support team will provide you with detailed instructions on how to return or exchange the product. c. Please ensure that the returned item is securely packaged to avoid any damage during transit.

  3. Return and Exchange Conditions: a. The returned product must be in its original condition, including all tags, labels, and accessories. b. The product must be unused, free from any signs of wear or alteration. c. The original packaging, including any boxes or bags, must be included. d. A copy of the original receipt or proof of purchase must be included with the return.

  4. Return and Exchange Shipping: a. The customer is responsible for the shipping costs associated with returning the product, unless the return is due to our error or a defective product. b. We recommend using a trackable shipping service and obtaining a shipping receipt as proof of shipment.

  5. Refunds: a. Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. b. If approved, the refund will be processed to the original payment method used for the purchase within 3-4 business days. c. Please note that shipping costs and any applicable restocking fees are non-refundable.

  6. Exchanges: a. If you would like to exchange a product for a different size, color, or variant, please contact our customer support team to check the availability of the desired item. b. If the desired item is available, we will provide instructions on how to return the original product and process the exchange. c. Any price difference between the exchanged items may need to be paid or refunded accordingly.

  7. Damaged or Defective Products: a. If you receive a damaged or defective product, please contact our customer support team immediately, providing details and any supporting evidence (such as photos). b. We will assess the issue and provide instructions on how to proceed with the return or exchange.

  8. Non-Refundable and Final Sale Items: a. Certain items may be marked as non-refundable or final sale. These items are not eligible for returns or exchanges unless they are damaged or defective upon receipt.

  9. Cancellation of Orders: a. Once an order is placed, it cannot be canceled or modified. However, please contact our customer support team for assistance, and we will do our best to accommodate your request.

  10. Additional Information: a. Our Return and Exchange Policy applies to purchases made directly from our website. For products purchased from authorized retailers, please refer to their respective return and exchange policies. b. This policy is subject to change without prior notice. Any updates or modifications will be posted on our website.

If you have any further questions or require assistance regarding returns or exchanges, please contact our customer support

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